All eoIPSO.TOKYO items are available world wide and we offer free shipping worldwide for all of our products.
We will process your order as soon as possible within standard business hours. Please note that stated delivery time is estimated for within business hours and business days. We will email you a confirmation once your order has been shipped, including relevant tracking details.
When checking out please supply us with a physical address, such as a workplace, where there will be someone present to receive your item between the delivery hours of 9am - 5pm weekdays.
Once an order is posted we take no responsibility for charges incurred at receiver's end as this can vary depending on the rules of customs in each country. Please note that eoIPSO.TOKYO cannot be held responsible if a parcel is stolen, lost or damaged after delivery of your purchase to the shipping address. We are only insured up to the point of delivery.
PLEASE NOTE THAT ALL PRODUCTS ARE HANDCRAFTED AND WILL BE MADE TO YOUR ORDER, PLEASE ALLOW 3-6 WEEKS FOR SHIPMENT.
Your eoIPSO jewellery is warranted for a period of (2) years from the date of original purchase from an authorised eoIPSO dealer against any manufacturing defects under normal use, after such defects have been confirmed by our technicians. This limited warranty does not cover damage arising from normal wear and tear, accidents or improper use.
You may return any product, with the exception of sale items, within 14 days of receipt as long as it is in its original condition. We will process your exchange or refund within 10 days of receiving your parcel.
How do I return an item?
To ensure the quickest turnaround time of your return, fill in our contact form and provide details of the date of purchase and order number, along with the reason for return. You will then be asked to return your item via tracked shipping or postage method. You are responsible for the product until it reaches us. All return shipping costs are to be paid by the customer.
We will advise you once we have received your goods, and your refund or replacement will be processed within five working days.
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